Frequently Asked Questions (FAQ)

Go to www.laccbookstore.com

1. Choose your term from the dropdown menu - click GO
2. Choose your Department, Course and Section (course ID/Instructor)
3. Vie list of books will show. They will be auto filled with quantity 1.
4. Change any books you do not want to zero. (pay special attention to titles that say Choose One or optional items)
5. Click Purchase - at this time you can choose another class or click CONTINUE TO CHECKOUT
6. Review purchase - quantities and titles - when Ready click CHECKOUT
7. At this time you will need to make an account or login
8. Click CONTINUE TO SHIPPING INFO
   1. Fill in Name and address – look for errors – We are not responsible for packages sent to the address provided if you made an Error.
   2. Make sure to include Apartment #
9. Choose Shipping method, shipping or pick up
10. Include Special instructions or notes for the store – keep in mind FEDEX does not call you when they arrive or follow specific instructions
11. Click CONTINUE TO PAYMENT INFO - If you have a voucher please still add a credit card in case you do not have enough funds.
12. Verify totals, choose Payment method, and Enter Student ID (if you do AR Charge ID number goes in that box and Student ID box/ Verify Billing Address)
13. Click REVIEW YOUR ORDER
14. Click PLACE MY ORDER

More Information About Purchasing Books

Go to www.laccbookstore.com

1. to My Account (you may have to login)
2. Go to ORDER HISTORY
3. Click on the order number
4. Status Types = CANCELLED, SHIPPED, ORDERED
   1. NOTE - status of SHIPPED means we have processed items on your order and they are either ready for pick up or have been shipped.
   2. REMEMBER - if you chose PICK UP - you can only come to campus WITH AN APPOINTMENT – your time and date will be emailed to you. You MUST have the email to pick up on campus.
   3. Your order will show the Original order (what you put in the cart) and CURRENT ORDER which will show any adjustements like New to Used or physical to digital.

NO, we process orders in the order we get them so the oldest orders will be completed before new ones. By reordering you risk being charged multiple times for the same item. Please just follow up on your original order by emailing us at bookstore@lacitycollege.edu Be sure to put your order number in the Subject.

This happens when we:

1. Have not received the book from the vendor, or
2. Ran out of stock and are waiting for more.

As soon as we have more of the item in stock we will fill orders from oldest to newest. 
To get an update on your order email us at bookstore@lacitycollege.edu Be sure to put your order number in the Subject.

This means the book you ordered has not arrived at the store yet. Your order will be processed for pick up or shipping as soon as we have it in stock.

To get an update on your order email us at bookstore@lacitycollege.edu Be sure to put your order number in the Subject.

If you chose pick up watch for an email from @email with your appointment time (be sure to check your spam folder)

If you chose FedEx shipping watch for an email from FedEx with your tracking information.

To get an update on your order email us at bookstore@lacitycollege.edu Be sure to put your order number in the Subject.

Go To laccbookstore.redshelf.com

You will need to set up an account at laccbookstore.redshelf.com with the same email you used to purchase the content (the same as your laccbookstore.com login).

If you chose pick up watch for an email from @email with your appointment time (be sure to check your spam folder)

To get an update on your order email us at bookstore@lacitycollege.edu Be sure to put your order number in the Subject.

You can, but if you do not have enough funds on your voucher your order will be delayed. We will need to contact you and you may need to place a new order.

Yes, please email @email with your order number and student ID and inform us that you would like to do a change of payment, or come to the store with your receipts and Cub Card ID.

Go To laccbookstore.redshelf.com

You will need to set up an account at laccbookstore.redshelf.com with the same email you used to purchase the content (the same as your laccbookstore.com login).

This item is a (PAC) Printed Access Code which can be purchased at the register in store or online at www.laccbookstore.com 

Please follow the instructions on the package. 

• Next go to login.cengage.com to redeem your code
  (If the sign in screen does not come up please try a different browser)
• If you have problems redeeming your code at the Cengage site please set up a virtual meeting here. A Cengage support team member will assist you during their virtual office hours.

Unfortunately, no. The return deadlines are determined by the vendor return policy.

We will try to work with you if there are other extenuating circumstances.

The Cub Store is open to the public during normal operating hours.
If the Main Store is not open during these hours please check with the staff in the Hungry Cub Snack Shop. 

Normal Store Hours

File a claim with FedEx using your tracking number, then email the claim number to @email with an explanation and your Order number and we will assist you further if needed.

File a claim with Fedex using your tracking number, then email the claim number to @email with an explanation and your order number and we will assist you further if needed.

*Please note that the LACC Cub Store is not responsible if:

1. you provided the wrong address on your order. Please make sure your address is  updated before placing your order
2. your delivery address is not secure. If you have any concern please choose In Store Pick Up. 

No, you can place an order at www.laccbookstore.com

EOPS students choose EOPS VOUCHER from the check out options, you will be prompted if you need a credit card.

Non-EOPS VOUCHERS – please use a credit or debit card to process your order. In shipping instructions type the department you have a voucher with eg. VOC REHAB, VETERANS etc. We will process your order on your account and only charge you if you do not have enough funds on your voucher.

Visit www.laccbookstore.com and click on the general merchandise tab.

We do not have a Buy Back Program at this time. We are working to find another vendor partner for this procedure. 

DC - (dc) is Digital Content. When ordered you will have access at laccbookstore.redshelf.com These are only returnable for 14 days if not printed.

PAC - Printed Access Code - These are picked up at the register or shipped to you if ordered online

EAC - Email Access Code - These codes are emailed to you once ordered in store or online.